BECOME A PLATINUM SEAMLESS®
CERTIFIED SALON OR STYLIST

Whether you are just getting started or looking to expand your knowledge as an experienced extensionist, Platinum Seamless® prides itself with providing you with all the information you need to use our hair confidently behind the chair.

JOIN THE PLATINUM SEAMLESS®
ELITE EDUCATION TEAM

Learn how to master your craft and inspire others
in the art of creative extension application.

FIND A PLATINUM SEAMLESS®
EXTENSIONS SALON

Moved, traveling, away from home? Contact us to find the salon nearest you providing our extensions and application methods.

If you do not have a cosmetology license and need more information please call our corporate office at 561-855-2640 or email us at info@platinumseamless.com.

  • Monday – Friday 9:00 am – 5:00 pm

    • Credit card

    • PayPal (online only)

    • Alternative payment plans (call Platinum Seamless at 561-855-2640 for available options)

  • If we receive your order by 3:00pm EST Monday through Friday, it will be processed and shipped out the same day. You will receive an email confirmation with your tracking information. Orders placed after 3:00pm will be processed on the next business day.

  • We ship via UPS:

    • Ground

    • 2nd day

    • Next day shipping

  • Worldwide. Contact us directly for international shipping requests.

  • All sales are final. All discrepancies must be reported within 48 hours of delivery. If an exchange or replacement is requested, authorization is required. All products must be unused and returned in its original package.

  • To ensure the safety and security of your order during transit, we offer the option to have your package insured when shipped through UPS.

    Insurance Option:
    Customers may choose to insure their packages for the full value of their purchase at the time of checkout. This insurance covers loss, theft, or damage that may occur during transit.

    Responsibility Disclaimer:
    If a customer opts not to purchase shipping insurance, Platinum Seamless is not responsible for any lost, stolen, or damaged packages once they have been handed over to UPS. Once UPS takes possession of the package, all liability for delivery is transferred to the carrier unless insurance has been purchased.

    We highly recommend insuring your package, especially for high-value orders.

    If you have any questions or would like to add insurance to your order, please contact our customer service team at (561) 855-2640 before completing your purchase.

  • At Platinum Seamless, we are committed to ensuring your order arrives safely and on time. We understand how frustrating a lost package can be and are here to support you through the resolution process.

    1. What Qualifies as a Lost Package
    A package is considered lost if:

    • UPS tracking shows it has not been delivered within 7 business days after the expected delivery date, and

    • There are no further tracking updates or delivery confirmations.

    2. How to Report a Lost Package
    If you believe your package may be lost, please:

    • Check your tracking number via www.ups.com.

    • Confirm that the shipping address on your order confirmation is accurate.

    • Contact us at orders@platinumseamless.com or call 561.855.2640 within 14 calendar days of the expected delivery date.

    3. Investigation Process

    • We will file a lost package claim with UPS on your behalf.

    • UPS typically completes its investigation within 7–10 business days.

    • We will provide updates throughout the process.

    If you need your order sooner and prefer not to wait for the investigation to conclude, you are welcome to repurchase the items. Should the original package be found or the claim approved, we will process a refund of the repurchase accordingly.

    4. Resolution
    Once UPS confirms the package is officially lost:

    • If the package was insured, we will issue either a replacement or full refund.

    • If the claim is denied due to customer-related issues (e.g., incorrect shipping address), we will work with you to explore available options. However, a refund or replacement may not be guaranteed in such cases.

    5. Important Exceptions

    • Claims submitted after 14 calendar days from the expected delivery date may not qualify for a refund or replacement.

    • We are not responsible for packages marked "Delivered" by UPS. Please check with neighbors, building management, or your local UPS office before reaching out to us.