Contact Platinum Seamless® — Professional Hair Extension Support
Have questions about our hair extensions, education programs, ordering, or wholesale opportunities? The Platinum Seamless® team is here to help. Reach out to us for expert assistance, product support, or general inquiries.
Corporate Office
Platinum Seamless® Corporate Headquarters
6903 Vista Parkway North, Suite 7
West Palm Beach, FL 33411
Our corporate office supports stylists, salon owners, distributors, and customers across the U.S.
Hours of Operation
Monday – Friday
9:00 AM – 5:00 PM EST
Closed on weekends and major holidays.R SERVICE:
Contact Our Support Team
For product questions, order assistance, salon support, or education inquiries:
📧 orders@platinumseamless.com
For orders, product questions, customer support, shipping inquiries, education enrollment, and general assistance.
📧 info@platinumseamless.com
For brand inquiries, wholesale information, distribution, partnerships, and corporate communication.
📞 561-855-2640
Available during business hours.
Connect With Platinum Seamless® on Social
Stay connected for education updates, extension tips, launches, and promotions:
📸 Instagram: @platinumseamless
👍 Facebook: Platinum Seamless® on Facebook
Follow us to see real client transformations, stylist education highlights, product spotlights, and behind-the-chair inspiration.
Become a Platinum Seamless® Certified Salon or Stylist
Whether you’re a new stylist exploring hair extensions for the first time or an experienced extensionist ready to elevate your skillset, Platinum Seamless® offers advanced, technique-driven education designed to build confidence and success behind the chair.
Our certification programs provide everything you need to master our professional systems—including Gel Adhesive Tape-Ins, Seamless Strands®, SkinWeft™, WonderWeft™, and V-Light UV-Cure Extensions. Learn proper application, placement, blending, maintenance, and business strategy so you can confidently offer luxury extension services to your clients.
Explore upcoming classes through the Platinum Seamless® Academy and take the next step toward becoming a certified Platinum Seamless® stylist or salon.
Join the Platinum Seamless® Elite Education Team
Are you passionate about helping other stylists grow? Platinum Seamless® is always looking for motivated professionals to join our Elite Education Team—a nationwide network of certified educators who specialize in advanced extension methods, hands-on coaching, and stylist development.
As an educator, you’ll refine your craft, share your expertise, and inspire others through creative extension application, precision placement, and advanced methodology. If you’re ready to expand your career and represent a national luxury extension brand, we invite you to apply.
Learn more or submit your interest on our Educators page of fill out the form below.
Find a Platinum Seamless® Extensions Salon
Looking to experience Platinum Seamless® hair extensions? Our network of certified salons and stylists is here to help.
Whether you’re moving, traveling, or simply searching for a trained professional in your area, we can connect you with a salon that offers our signature extension systems and methods.
For personalized assistance:
📞 Call: 561-855-2640
📧 Email: info@platinumseamless.com
Or fill out this form so we can help you locate a certified salon & stylist.
For Non-Licensed Clients
If you do not have a cosmetology license and need more information about Platinum Seamless® extensions or where to book services, please contact our corporate office at 561-855-2640 or email info@platinumseamless.com. Our team will help connect you with a certified salon or stylist in your area.
Frequently Asked Questions
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You can reach our Customer Support Team in the following ways:
📧 Email:orders@platinumseamless.com
📞 Phone: 561-855-2640
📝 Contact Forms: Fill out any of the forms located on this page and a support representative will respond promptly.
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Our support team is available Monday–Friday, 9:00 AM – 5:00 PM EST.
We are closed on weekends and major holidays. -
We offer several secure payment methods, including:
Credit card
PayPal (online purchases only)
Klarna Buy Now, Pay Later options
Additional payment plans (call 561-855-2640 for availability)
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Orders received by 3:00 PM EST, Monday–Friday, are processed and shipped the same day.
Orders placed after 3:00 PM, on weekends, or on holidays will ship the next business day.You will receive an email confirmation with tracking details once your order ships.
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We ship through UPS, offering:
UPS Ground
UPS 2nd Day Air
UPS Next Day Air
Shipping options and rates will be displayed at checkout.
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Yes — we ship worldwide.
For international shipping requests or assistance, please contact us at orders@platinumseamless.com or call 561-855-2640. -
All sales are final.
Any discrepancies must be reported within 48 hours of delivery.
If an exchange or replacement is needed, authorization from Platinum Seamless® is required.To qualify for an exchange, all products must be unused, unopened, and returned in their original packaging.
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To protect your purchase during transit, we offer the option to add shipping insurance to your UPS shipment at checkout.
Insurance Option
Customers may insure their package for its full value. This insurance covers loss, theft, or damage while in transit with UPS.
Responsibility Disclaimer
If you do not purchase shipping insurance:
Platinum Seamless® is not responsible for lost, stolen, or damaged packages once UPS accepts the shipment. Liability transfers to UPS unless insurance is added.We highly recommend insuring high-value orders.
For help adding insurance, contact Customer Service at 561-855-2640 before completing your purchase.
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We understand how frustrating a lost package can be, and our team is here to support you throughout the process.
1. What qualifies as a lost package?
A package is considered lost if:
UPS tracking shows no delivery within 7 business days after the expected delivery date, and
No new tracking updates or scans appear.
2. How do I report a lost package?
If you suspect your package is lost:
Check your tracking number at www.ups.com
Confirm your shipping address is correct
Contact us at orders@platinumseamless.com or 561-855-2640
within 14 calendar days of the expected delivery date
3. Investigation Process
We will file a lost package claim with UPS on your behalf
UPS typically investigates within 7–10 business days
We will update you throughout the process
If you need your items sooner, you may choose to repurchase your order.
If UPS later approves the claim, we will issue a refund for the repurchased items.4. Resolution
If UPS confirms the package is officially lost:
Insured packages: A replacement order or full refund will be issued
Denied claims due to incorrect addresses or customer errors:
We will assist in reviewing alternative solutions, but replacements/refunds are not guaranteed
5. Important Exceptions
Claims reported after 14 days from the expected delivery date may not qualify for replacement or refund
We are not responsible for packages marked as Delivered by UPS
— please check with neighbors, building management, or your local UPS office
